Our famous Utopia set, as the name already describes, is about letting your imagination reach perfection, and then boldly turn it into reality.
The Utopia knickers are carefully composed of high-quality French lace and mesh along with 100% natural silk insertions.
The products ordered by the Customer will be transferred to the courier/carrier service provider within a maximum of 3 working days from the date of acceptance of the Order (maximum 5 working days from the date of the Order). Delivery to the Customer and transfer of ownership of the Products shall be deemed to have been made on the date of delivery of the package to the courier/carrier service provider. The approximate date of the delivery to the customer is directly impacted by the Customer's location and courier/carrier estimated delivery transfer, of which you can find further information by visiting our Shipping & Returns page.
If the Products are not Delivered by the Seller within the assumed time, the Customer has the right to choose between granting an additional shipping period in favor of the Seller and canceling the order. In case of cancellation of the order, the Seller will reimburse the Customer for the Purchase Costs of the Products.
The Seller will use his professional and technical knowledge to achieve the result stipulated in the Order and will deliver the Products that meet the requirements and specifications of the Customer, within the realm of the offer of products published on the Platform and will be responsible for the Delivery in accordance with our Terms & Conditions.
In order to return products ordered by the Customer, a request must be communicated to the Seller within a maximum of 14 days from the date the Customer came into physical possession of all Products included in a certain single order.
In order to make the return, the Customer has the obligation to notify this to the Seller, within the deadline, by completing and sending to him the Return Form, found in our Shipping & Returns page. The products will be packed by the Customer for safe transport and will be delivered to the Seller.
In case of exercise of the right of denunciation by the Customer, under the conditions allowed by our Terms & Conditions, the Customer has the obligation to return the Products to the Seller, at his own expense, within 14 days from the moment of informing the Seller about the denunciation, following that the Seller will reimburse the Customer for the price paid, including, as the case may be, the delivery costs, within a maximum of 14 days from the denunciation, but not earlier than the receipt by the Seller of the Products returned by the Customer.
If the returned Products show indications that they have been unpacked, worn or tried on, the Customer agrees that the Seller has the right to qualify this situation as one not allowing the return, according to our Terms & Conditions, in which case the Purchasing Costs will not be refunded to Client. In such a situation, the Customer has the right to receive back the Products returned to the Seller, but exclusively subject to the Customer bearing the transport costs related to the return.
Each of our products has a dedicated size guide on it's product page. You can find it next to the product's variant selector.
Is the displayed stock information accurate?
Yes, our website displays live product stock information on each product page. Whenever a product variant is under 4 items left in stock, the stock count will be displayed in real time.
Do you ship orders worldwide?
Yes! Through the help of our fulfillment partners and couriers, we can cover most of the existing countries in the world for our shipping purposes. For a full list and more information, please visit our Shipping & Returns page.
Can you wrap my order as a gift?
Yes, at no extra cost. Please leave a note after adding your favorite items to your cart, and we'll make sure to make it special.
How can I pay for my order?
Once you have added items to your cart, proceed to the checkout where, after filling in your information, you will be able to choose from our secure online payment methods providers, such as Stripe or PayPal.
Can I return the products I ordered?
Yes! If you decide to return the items you have ordered, you will have the option to do so within 14 days of your order. If you want to acknowledge all the information regarding the conditions of a return, please visit our dedicated Shipping & Returns page.
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