Shipping & Returns

Shipping & Delivery

The Seller offers for sale the Products internationally. The Seller reserves the right to refuse an Order whose Delivery destination has inconveniences of any kind superior to the benefits of the execution of the Order. The absolute right to assess such situations belongs exclusively and uncensored to the Seller and may be manifested by the refusal to accept the Order.

The products ordered by the Customer will be Delivered within a maximum of 3 working days from the date of acceptance of the Order (maximum 5 working days from the date of the Order). Delivery to the Customer and transfer of ownership of the Products shall be deemed to have been made on the date of delivery of the package to the courier / carrier service provider.

If the Products are not Delivered by the Seller within the assumed time, the Customer has the right to choose between granting an additional shipping period in favor of the Seller and canceling the order. In case of cancellation of the order, the Seller will reimburse the Customer for the Purchase Costs of the Products.

The Seller will use his professional and technical knowledge to achieve the result stipulated in the Order and will deliver the Products that meet the requirements and specifications of the Customer, within the realm of the offer of products published on the Platform and will be responsible for the Delivery in accordance with the Terms.

The date of Receipt of the products by the Customer is conditioned by the shipping terms assumed by the courier / carrier service provider, depending on the destination.

The Seller will make every effort to present the estimated deadlines for receipt of the products by the Customer within the Platform, depending on the destination, but through this he does not assume any obligation of result. The Seller is not responsible for the length of time in which the Products are received by the Customer.

The availability of delivery methods for the Products is displayed on the Platform, availability which is conditioned by destination. The seller reserves the right to remove or add delivery methods, depending on its relationship with courier / transportation service providers.

International - Courier / Transport Service Provider - DHL INTERNATIONAL ROMANIA SRL ("DHL") - for the full list of available countries and transit times, from the moment of Delivery, click here.

National (Romania) - Courier / transport service provider - FAN Courier Express SRL (“Fan Courier”): Delivery time - max. 2 working days.

If the Products are returned by the carrier / courier for reasons of impossibility of delivery (incorrect address, non-existent consignee, refusal of the consignee to pick up the package, failure of the consignee to pick up the parcel from the location indicated by the carrier / courier, non-payment by Customer of customs duties and / or other national duties, as the case may be and / or other similar reasons in effect), the Seller is entitled to consider the order canceled by fault of Customer.

In this case, the Seller becomes the owner of the Products, has the right to regain possession of them and has the obligation to reimburse the Purchase costs of the Products from which he will be entitled to deduce the transport costs paid by the Seller to the carrier / courier to return the Products (if any) as well as a penalty of 30% of the Purchase Costs, as a criminal clause for the non-fulfillment by the Client of the obligation to Receive the Products. The penalty does not apply in case of express cancellation of the order by the Customer after the shipment of the Products by the Seller, in which case the provisions regarding the Cancellation of the order after delivery become applicable.

Denunciation of the Contract. The right of return

Since the Products put up for sale by the Seller through the Platform are undergarment items that come into direct contact with the body of individuals, under the conditions of art. 16 par. e) of Romanian legal norm, the Government Emergency Ordinance no. 34/2014, constituting “, because there is no certainty that after unsealing the Products they have not been tested by the Customer or by the recipient of the acquisition, under the conditions of the Romanian law, the Customers do not benefit from the right of unilateral termination of the Contract and the correlative right of unjustified return of the Products, unless the Products intended to be returned have not been unsealed.

For situations in which, according to the Terms, it is allowed to terminate the Contract and return the Products, such a request from the Customer must be communicated to the Seller within a maximum of 14 days from the date the Customer came into physical possession of all Products included in a certain single order.

In order to make the return, the Customer has the obligation to notify this to the Seller, within the deadline, either by e-mail at or or by phone call. The products will be packed by the Customer for safe transport and will be delivered to the Seller.

In case of exercise of the right of denunciation by the Customer, under the conditions allowed by the Terms, the Customer has the obligation to return the Products to the Seller, at his own expense, within 14 days from the moment of informing the Seller about the denunciation, following that the Seller will reimburse the Customer for the price paid, including, as the case may be, the delivery costs, within a maximum of 14 days from the denunciation, but not earlier than the receipt by the Seller of the Products returned by the Customer.

If the returned Products show indications that they have been unpacked, worn or tried on, the Customer agrees that the Seller has the right to qualify this situation as one not allowing the return, according to the Terms, in which case the Purchasing Costs will not be refunded to Client. In such a situation, the Customer has the right to receive back the Products returned to the Seller, but exclusively subject to the Customer bearing the transport costs related to the return.


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